Operational Excellence is an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics. OpEx (Operational Excellence) is a structured management process improvement / re-engineering approach to continuously seek ways to improve operations by understanding and achieving customer satisfaction… Profitably! Once an operation has achieved Operational Excellence, it will require very little (if any) management intervention. The employees who work directly in the flow will be capable of not only of getting the product to the customer, but also of recognizing problems with the flow before they happen and fixing them on their own using pre-established standard work.